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Shipping $ 12 Free if more than $ 100

TEL QUE VU PAR

C’EST PROUVÉ QUE DE FAIRE DU DIY AIDE À RECONNECTER AVEC SOI-MÊME ET À RÉDUIRE SON STRESS 

Tu recevras un projet  directement à la maison qui t’apprendra une nouvelle technique de DIY et qui te procurera ton petit moment de zénitude. Notre mantra: DÉCROCHER.CRÉER.RELAXER

 

« Sincèrement, je « trippe » sur vos projets. Je trouve ça tout simplement génial de pouvoir réaliser ces projets moi-même. Ça me remplie de fierté!  Pour moi, il s’agit d’un moment de méditation, de gratitude face à la vie. (…) J’aime avoir la reconnaissance de pouvoir réaliser des choses! Je travaille à être ma meilleure amie, à être fière de moi et à me recentrer sur moi-même pour devenir encore plus forte, à gagner de la confiance en moi et à croire en mes capacités de « faire ». (…) Je vais même en douter parfois. Alors voilà, réaliser des petits comme des grands projets aide à tout ça! Faut cesser de voir la société de consommation, avoir et avoir toujours et encore mais d’être et de réaliser. C’est ça le bonheur! »

– Édith

COMMENT ÇA MARCHE LA BOITE DIY?

Choisis le kit DIY de ton choix dans la boutique qui te fera: DÉCROCHER.CRÉER.RELAXER

Ton kit DIY sera mis à la poste environ 2 jours ouvrables après ta commande ( ou même avant!)

Passe à l’action: libère ta créativité et réalise des projets dignes de Pinterest dans le confort de ta maison

NOS COLLABORATRICES

FAQ

Q: WHAT BENEFITS DO I RECEIVE AS A VIP CUSTOMER?

A:

  • FREE SHIPPING
  • 15% DISCOUNT on all MONAT products
  • Exclusive Only For You monthly products in every qualifying Flexship order
  • FLEXIBILITY to choose different products in every order
  • ACCESS to flash sales, special offers & promotions
  • Birthday gift
  • Option to upgrade to MONAT Market Partner
Q: WHAT DOES A VIP CUSTOMER COMMIT TO WHEN JOINING THE VIP CUSTOMER PROGRAM?

A: As a MONAT VIP Customer, you will be enrolled in the Flexship Program. A Flexship order is a flexible and customizable shipment order that you choose products for during your VIP Customer enrollment. An enrollment fee of $24.95 CAD will be assessed with your enrollment order of $110 CAD or more. Create and schedule your first Flexship (flexible shipment) order of $110 CAD or more. Two additional Flexship orders (for a lifetime total of three) are required to complete the program. Enjoy the flexibility of choosing different products in each Flexship order. Plus, you can push your Flexship orders up to 60 days at a time!

Q: WHAT IS A QUALIFYING FLEXSHIP ORDER?

A: A qualifying Flexship order has a total of $110 CAD VIP pricing or higher. Flash Sales and promotions do not toward your Flexship order requirement.

Q: HOW OFTEN CAN A VIP CUSTOMER PUSH OUT THEIR FLEXSHIP?

A: A VIP Customer can push out their Flexship order 60 days at a time.

Q: DOES A FLASH SALE OR PROMOTION QUALIFY AS A FLEXSHIP ORDER?

A: No. Neither Flash Sales nor Promotions qualify towards a Flexship order.

Q: WHAT IS AN ONLY FOR YOU PRODUCT?

A: With each Flexship order of $110 CAD or more, including your enrollment order, you’ll receive a premium “Only For You” product that’s exclusive for those with active Flexship orders that month! MONAT introduces different products every few months, which means you’ll always have something new to try (valued at $32 CAD retail)!

Q: HOW CAN I RETURN MONAT PRODUCT(S)?

A: Returns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened/unused, in their original packaging. To return product for a refund, you must return the products directly to MONAT and follow the following directions:

(a) You must first obtain a Return Authorization Number (RMA) by contacting the MONAT Customer Care team at (833) 750-4880 or by email at:

You will need to provide the order number and specify if requesting a full refund or partial refund.

(b) Proper shipping cartons and packing materials must be used in packaging the products being returned for replacement. All returns must be prepaid by the VIP Customer. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the VIP Customer returning the product. If returned product is not received by the MONAT’s Distribution Center, it is the responsibility of the VIP Customer to trace the shipment.

In order to receive a refund from MONAT pursuant to this policy, the following requirements must be met:

(c) The items must be returned to MONAT within 90 days from the date of purchase. Please ship all items to:

MONAT Returns
135 Sparks Ave., Toronto, ON M2H 2S5

 

(d) The items must be unopened and unused and the with packaging and labeling that has not been altered or damaged.

Any merchandise that is clearly identified at the time of sale as non-returnable, discontinued, or as a seasonal item, may not be returned for a refund.

Q: HOW DOES THE 30-DAY MONEY-BACK GUARANTEE APPLY TO THE VIP CUSTOMER PROGRAM?

A: MONAT is confident that you’ll love everything you purchase from us. We offer a 30-Day money back satisfaction guarantee (excluding shipping and handling charges) to all customers and Market Partners. After 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment. Any returns after 90 days from when the customer receives their order will not be accepted.

Q: HOW CAN A VIP CUSTOMER CANCEL THEIR ACCOUNT?

A:
Freedom of Cancellation: Feel free to call or email our MONAT Customer Care team to opt out of the VIP Customer Program. Because the VIP Customer Program gives so many perks, we access the following cancellation fees if you do not complete the 3 Flexship Order (1 enrollment order + 2 Flexship orders) requirement in a lifetime.

$33 CAD = Enrollment Order only completed
$25 CAD = Enrollment Order + 1 Flexship Order completed

You can contact MONAT Customer Care at (833) 750-4880 or by email at:

MONAT Customer Care Hours:

Monday to Friday:
8 a.m. – 11:00 p.m. EST

Saturday:
8:00 a.m. – 5:00 p.m. EST

Sunday:
8:00 a.m. – 5:00 p.m. EST

MONAT Customer Care Hours (French):

Monday to Friday:
8 a.m. – 5:00 p.m. EST